Customer Service Representative

Job Summary

A company is looking for a Member & Provider Service Representative to provide support to stakeholders regarding health plans.

Key Responsibilities

• Provide accurate information and support to current and prospective members and providers
• Manage a high volume of inbound calls, addressing various topics with adaptability
• Document customer interactions accurately in compliance with departmental standards

Required Qualifications

• High school diploma or equivalent required; bachelor's degree preferred
• Prior work experience in a customer-facing position, with a minimum of three consecutive years preferred
• Completion of a technical competency assessment is required
• Successful completion of a pre-employment background check
• Ability to work from a quiet and secure remote workspace