Customer Service Representative

Job Summary

A company is looking for Member & Provider Service Representatives to work from home.

Key Responsibilities

• Provide accurate information and support to members and providers regarding health plans
• Manage a high volume of inbound calls, addressing various inquiries with adaptability
• Document customer interactions accurately and collaborate with team members to resolve issues

Required Qualifications

• High school diploma or equivalent required; bachelor's degree preferred
• Prior experience in a customer-facing role, with a minimum of three consecutive years preferred
• Completion of a technical competency assessment on a laptop or desktop is required
• Successful completion of a pre-employment background check is mandatory
• Ability to work from a quiet, secure remote workspace with high-speed internet access