Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative - Specialty Equipment.

Key Responsibilities

• Process incoming insurance documents and accurately enter customer information into internal systems
• Handle inbound and outbound phone calls to address customer inquiries and follow up on documentation or account issues
• Research and resolve simple to moderately complex concerns and inquiries in real-time for customers and policyholders

Required Qualifications

• High School Diploma or equivalent experience
• A minimum of 3 years of Customer Service or Contact Center experience, focusing on data entry, email, and/or live chat servicing
• Proficient keyboard skills with a typing speed of 40+ WPM