Customer Service Representative

Job Summary

A company is looking for a Customer Service Rep to provide call center support and assist with inquiries related to TRICARE and Medicare benefits.

Key Responsibilities

• Serve as the first point of contact for inquiries regarding benefits, eligibility, claims, and billing
• Respond to an average of 80 or more inbound calls and written inquiries daily
• Process correspondence and resolve complex TRICARE-related inquiries accurately

Required Qualifications

• U.S. Citizenship is required due to Department of Defense restrictions
• High School Diploma or GED or equivalent experience
• 1 or more years of customer service experience in a fast-paced call center environment
• Proficiency in Microsoft Office Suite and customer service software
• Ability to maintain a high level of accuracy in handling confidential information