Customer Service Representative

Job Summary

A company is looking for a Customer Service Rep.

Key Responsibilities

• Provide call center support and respond to written inquiries regarding TRICARE eligibility, benefits, and claims
• Research and resolve complex inquiries while adhering to contractual requirements
• Educate providers on billing requirements and maintain accurate customer service records

Required Qualifications

• U.S. citizenship is required due to Department of Defense restrictions
• Must live within the vicinity of Madison, WI campus location
• High school diploma or equivalent
• 2 or more years of experience in customer service (Call Center)
• Ability to learn medical and insurance terminology