Customer Service Representative

Job Summary

A company is looking for a Customer Service Support Representative - Outbound Lab Support.

Key Responsibilities

• Act as a liaison between the company, customers, and patients while maintaining understanding of lab operations
• Resolve routine requests and complex inquiries using internal systems and procedures
• Support initiatives to improve customer satisfaction and performance while maintaining accurate records in compliance with HIPAA

Required Qualifications

• High school diploma or GED equivalent
• 1 or more years' experience in a customer service role
• Reliable internet with a compatible provider (minimum 50 Mbps download speed)
• 1+ years' experience with software (e.g., Microsoft Office, Salesforce)
• HIPAA-compliant, distraction-free workspace