Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative to assist with processing medications related to workers' compensation claims.

Key Responsibilities

• Handle inbound and outbound calls and emails regarding workers' compensation claims and prescription fulfillment
• Resolve customer inquiries efficiently with a focus on first-call resolution and timely follow-up
• Document interactions accurately and manage multiple priorities while maintaining compliance with privacy requirements

Required Qualifications

• High School Diploma / GED or equivalent work experience
• Must be 18 years of age or older
• 1+ years of recent experience in a call center environment
• Experience using computer and Windows PC applications
• Ability to work full-time, Tuesday - Saturday with flexibility for 8-hour shifts