Customer Service Representative

Job Summary

A company is looking for a Customer Care Executive.

Key Responsibilities

• Answer inbound calls professionally and schedule/reschedule appointments for C&P exams
• Provide general support and assistance regarding the program process and Veteran-facing portal
• Document interactions accurately in the CRM system and follow established guidelines and policies

Required Qualifications

• High school diploma or GED required; Associate's degree preferred
• 2-3 years of customer service experience, preferably in a contact center
• Ability to read and speak English clearly and fluently
• Proficiency in Microsoft Office Teams and Outlook
• Basic computer literacy and troubleshooting skills