Customer Service Representative

Job Summary

A company is looking for a Customer Care Executive.

Key Responsibilities

• Answer inbound calls and provide courteous support while adhering to established guidelines
• Schedule and reschedule appointments for C&P exams, confirming necessary details
• Document interactions accurately in the CRM system and follow SOPs and quality standards

Required Qualifications

• Education: High school diploma or GED required (Associate's degree preferred)
• Experience: 2-3 years of customer service experience, preferably in a contact center
• Language: Ability to read and speak English clearly and fluently
• Proficiency in Microsoft Office Teams and Outlook
• Basic computer literacy and troubleshooting skills for common technical issues