Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative II.

Key Responsibilities

• Interact with customers to resolve complex or escalated issues
• Research and determine optimal resolutions for customer inquiries
• Document customer interactions and collaborate with multiple teams

Required Qualifications

• Previous customer service experience
• Distraction-free workspace and high-speed internet
• Basic equipment troubleshooting and PC/hardware setup skills
• Availability to work specific hours during and after training
• High School Diploma or GED preferred