Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative to assist clients' customers via inbound calls in a fast-paced environment.

Key Responsibilities

• Handle customer inquiries and concerns with speed and professionalism
• Document customer accounts accurately in client systems
• Follow scripts, policies, and procedures while providing exceptional customer service

Required Qualifications

• At least 1 year of experience in a customer service role in a transaction-based environment
• High School Diploma or GED/equivalent
• Flexibility in working schedule, including at least one weekend day
• Computer literacy with typing skills of at least 25 WPM and ability to use multiple software systems
• Must reside in specified states: TX, OK, GA, TN, IN, OH, KS, MO, or NC