Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative.

Key Responsibilities

• Answer 50-70 incoming phone calls per day and identify customer assistance needs
• Document required information and research complex issues across multiple databases
• Schedule appointments for patients and update demographic information

Required Qualifications

• High School diploma/GED or equivalent experience
• Must be 18 years or older
• 1+ years of experience in a medical environment using phones and computers
• Knowledge of Medical Terminology
• Ability to work full-time (40 hours/week) Monday - Friday during business hours