Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative 1.

Key Responsibilities

• Negotiate payment with patients/guarantors and respond to customer inquiries regarding healthcare accounts
• Meet or exceed performance objectives related to account resolution and collections
• Maintain accurate documentation and perform routine tasks related to patient accounts

Required Qualifications

• High school diploma or GED
• At least 3 years of experience in a call center or similar role within the healthcare revenue cycle
• Expert knowledge of patient access services and the revenue cycle
• Experience in handling high volumes of inbound or outbound calls
• Understanding of medical collection terminology and compliance protocols