Customer Service Representative

Job Summary

A company is looking for a Customer Professional II-U.

Key Responsibilities

• Serve as the primary contact for customers regarding service issues and assist in troubleshooting and entering service requests
• Gather and accurately enter information to ensure prompt resolution of service requests and educate clients and advisors on services
• Process routine service transactions and provide accurate solutions to customer inquiries via phone

Required Qualifications

• Education: High school diploma or GED
• 0 to 1 year of relevant experience required
• Post-secondary education and relevant work experience may be interchanged to meet the minimum qualifications
• Ability to explain policies or concepts clearly
• Access to high-speed internet for remote agents