Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative - Inbound Call Center (Remote U.S.).

Key Responsibilities

• Answer incoming calls and resolve customer inquiries, complaints, and requests
• Utilize automated systems for data entry and information retrieval
• Interact with external partners and serve as a liaison between internal and external stakeholders

Required Qualifications

• A minimum of a High School Diploma or GED equivalent
• 2+ years of customer service experience in a contact center or call center environment
• 2+ years of experience in telephonic customer service, including inbound and outbound call handling
• Associates degree or higher is preferred
• Working knowledge of medical terminology and familiarity with the health insurance industry is beneficial