Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative.

Key Responsibilities

• Assist customers via phone, chat, and email, processing orders and issuing credits and return authorizations
• Serve as the primary point of contact for customer inquiries and support the sales team by answering questions and troubleshooting issues
• Ensure timely resolution and closure of all reported issues while maintaining customer account information

Required Qualifications

• High school diploma or equivalent required; college experience and/or two-year degree preferred
• Strong service mentality dedicated to satisfying the customer
• Exceptional math skills and product knowledge
• Order entry and computer skills, including proficiency in Microsoft Word, Excel, Outlook, and Lotus Notes
• Self-motivated and team-oriented