Customer Service Representative

Job Summary

A company is looking for an Account Manager/Customer Service representative to provide support and ensure customer satisfaction.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner
• Resolve client issues efficiently while maintaining a positive customer experience
• Maintain accurate records of customer interactions, transactions, and feedback

Qualifications

• High school diploma or equivalent (Associate's or Bachelor's degree preferred)
• 1-3 years of customer service experience, preferably in a business services environment
• Proficiency with CRM systems and basic computer applications (e.g., Microsoft Office)
• Ability to multitask and manage time effectively
• Strong attention to detail and organizational skills