Customer Service Representative

Job Summary

A company is looking for a Customer Service Rep II to assist customers with product information, answer questions, and resolve issues.

Key Responsibilities

• Provide end-user support for proprietary business applications and standard client software
• Monitor and respond to customer communications via chat, email, and phone
• Manage alarm events and technical application issues, creating and routing trouble tickets as necessary

Required Qualifications

• 1-3 years of customer service experience in a technical Helpdesk or customer-facing role
• Familiarity with Linux, Windows, MAC OS, networking concepts, and security terminology
• Working knowledge of JavaScript coding is a plus
• Experience with Microsoft Office troubleshooting and desktop support
• Strong initiative and critical thinking skills