Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative to support accurate and customer-focused loan servicing interactions.

Key Responsibilities

• Deliver timely and professional customer support through inbound calls and email regarding loan-related questions
• Navigate multiple systems to research escrow, payments, and account maintenance in real time
• Document customer interactions thoroughly to support resolution and service continuity

Qualifications and Skills

• Advanced computer proficiency with multitasking capabilities across systems
• Strong organizational skills for accurate documentation and quick information retrieval
• Ability to remain calm and professional while meeting performance metrics in a high-pressure environment
• Proven experience in de-escalating customer concerns within policy guidelines
• Reliable attendance and ability to follow assigned schedules and overtime requirements