Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative - Remote.

Key Responsibilities:

• Answer inbound calls and emails from members and providers, providing high-quality customer service
• Identify and prioritize caller needs, formulating plans of resolution and maintaining customer satisfaction
• Utilize computer systems to track calls and document information accurately

Required Qualifications:

• High School Diploma
• Prior experience in a customer service related field preferred
• General working knowledge of Microsoft Word & Outlook
• Computer keyboard proficiency and internet navigation skills required
• Able to work effectively in a team environment and adapt to a fast-paced, changing environment