Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative.

Key Responsibilities

• Answer incoming calls and respond to patient inquiries and complaints regarding billing and claims
• Document customer interactions and ensure prompt resolution of issues
• Maintain confidentiality and adhere to company policies and performance standards

Required Qualifications

• High school graduate or equivalent; associate degree in business administration preferred
• Two years of collection experience or equivalent combination of education and experience
• Experience in a healthcare organization is preferred
• Proficiency in using IDX practice management system
• Knowledge of insurance processing and relevant guidelines