Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative to manage customer inquiries and support requests remotely.

Key Responsibilities

• Answer inbound customer calls and service requests, resolving routine questions and escalating complex cases as needed
• Document all customer interactions accurately and verify customer and account information
• Coordinate with internal teams to ensure timely resolution of issues and assist with billing inquiries and orders

Required Qualifications

• 1-2 years of customer service experience
• Basic knowledge of customer service processes
• Proficiency in Microsoft Office (Word, Excel)
• Comfortable using computer systems and data entry tools