Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative to provide high-quality customer care and support.

Key Responsibilities

• Deliver exceptional customer experiences through empathetic and solution-focused interactions
• Manage high volumes of inbound calls, de-escalating emotional situations and providing effective resolutions
• Utilize technology to assist consumers with product identification, troubleshooting, and repair or installation guidance

Required Qualifications

• High School diploma or equivalent required
• 2 years experience in a contact center or fast-paced customer service environment required
• Proficient PC skills with emphasis on Microsoft Office suite
• Ability to thrive in a focused work environment with high observation
• Must meet internet speed requirements and pass background and drug tests