Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative.

Key Responsibilities

• Act as a liaison for Service Contract items between customers, Sales Reps, Finance, and Service Product Manager
• Investigate and resolve Service and Repair issues, including pricing, billing, and contract renewals
• Coordinate with Finance and cross-divisional teams to ensure accurate processing of service contracts and billing

Required Qualifications

• Minimum of 2+ years related experience or equivalent
• Proficient in Microsoft Office applications
• Experience with SAP and Salesforce preferred
• Basic understanding of repair department processes
• Ability to manage priorities and workflow effectively