Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative (Hybrid Remote).

Key Responsibilities

• Act as the primary point of contact for assigned customers, managing the full order lifecycle from quotation through settlement
• Process customer orders, pricing, shipments, metal transactions, and invoicing accurately and on time using SAP
• Communicate regularly with domestic and international customers to provide order status, resolve issues, and ensure satisfaction

Required Qualifications

• Bachelor's degree in Business Administration or a related field, or an equivalent combination of education and experience
• 5+ years of experience in customer service, inside sales, or order management in a B2B environment
• Experience working with ERP systems; SAP experience preferred
• Strong analytical and mathematical skills with solid business and financial understanding
• Proficiency in Microsoft Teams, Outlook, Excel, Word, and PowerPoint