Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative to assist members by addressing their inquiries and concerns in a remote setting.

Key Responsibilities

• Receive and document customer concerns while ensuring timely and accurate information processing
• Follow company procedures and input accurate trip data into systems
• Educate members on services and insurance coverage while multitasking effectively

Required Qualifications

• High School Graduate or General Education Degree (GED)
• 0-2 years of related experience, with 6+ months in a contact center or customer service role
• Ability to type 35 words per minute or more
• Proficiency in Microsoft Office Suite
• Availability to work overtime and in a 24/7 contact center environment