Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative to assist clients and ensure excellent service throughout the mortgage process.

Key Responsibilities

• Answer inbound calls, emails, and messages from clients in a professional manner
• Provide updates to borrowers regarding loan status and assist with document requests
• Support Loan Officers and Processors with administrative tasks and maintain accurate client records

Required Qualifications

• Professional attitude and customer-first mindset
• Ability to multitask and stay organized in a fast-paced environment
• Basic computer skills and familiarity with CRM systems
• Ability to work independently and as part of a team
• Experience in customer support or client-facing roles is preferred