Customer Service Representative

Job Summary

A company is looking for a Customer Service Support Representative (Remote).

Key Responsibilities

• Act as a liaison between the company, customers, and patients
• Resolve routine requests and complex inquiries using internal systems
• Maintain accurate records and CRM data in compliance with HIPAA

Required Qualifications

• High school diploma or GED equivalent
• 2 or more years' experience in a customer service role
• 1 or more years' experience in a contact center/call center environment
• Reliable internet with a minimum of 50 Mbps download speed
• 1+ years' experience with software such as Microsoft Office or Salesforce