Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative to support borrowers through inbound and outbound communications.

Key Responsibilities

• Respond to inbound calls from existing customers and provide clear, professional support
• Assess customer needs and resolve concerns or route inquiries to the appropriate internal team
• Deliver a positive customer experience focused on engagement, education, and retention

Qualifications and Skills

• Previous experience in a call center environment supporting customer interactions
• Background in banking, mortgage services, or account-based service industries preferred
• Demonstrated employment stability with an average tenure of at least one year per role
• Strong computer proficiency with the ability to work across multiple applications simultaneously