Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative responsible for handling inbound calls and providing customer support.

Key Responsibilities

• Receive and categorize 100 to 150 inbound calls from clients according to Standard Operating Procedures
• Maintain a general understanding of policies and procedures relevant to customer service
• Perform additional duties as assigned by management

Required Qualifications

• High School Diploma or equivalent required
• At least one year of experience in customer service or a related field
• Proficient in data entry skills, including typing a minimum of 35 WPM
• Basic knowledge of Microsoft Office applications
• Must have a reliable, high-speed internet connection and a quiet workspace