Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative - Remote.

Key Responsibilities:

• Answer inbound calls from members and providers, addressing inquiries and concerns
• Maintain customer satisfaction by formulating resolution plans and collaborating with other teams
• Educate callers on program benefits and accurately document information using computer tools

Required Qualifications:

• High School Diploma
• Prior experience in a customer service related field preferred
• Medical records experience and knowledge of valid ROI requests
• Understanding of HIPAA regulations preferred
• General working knowledge of Microsoft Word & Outlook