Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative.

Key Responsibilities

• Deliver exceptional consumer experiences for luxury products and manage inbound calls and emails
• Troubleshoot and resolve product or technical issues while maintaining professionalism in all interactions
• Document consumer interactions accurately and meet performance standards related to call quality and productivity

Required Qualifications

• High School diploma or equivalent required
• 2 years of experience in a contact center or fast-paced customer service environment
• Proficient PC skills, particularly in Microsoft Office suite
• Associate's or Bachelor's degree is preferred
• Ability to communicate in English and French is a plus