Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative (11:30am-8:00pm EST).

Key Responsibilities

• Provide customer service to claimants, providers, and clients regarding claims and policies via telephone or correspondence
• Maintain customer service logs and process incoming client correspondence
• Meet or exceed production goals for calls and correspondence, including a daily target of 80 combined interactions

Required Qualifications, Training, and Education

• High School Diploma or GED, with two years of customer service experience, preferably in a call center
• Proven ability to communicate bilingually (English/Spanish preferred)
• Proficient typing skills with minimal error count
• Knowledge of Microsoft Office products
• Ability to interpret and apply provisions of manuals and medical terminology