Customer Service Representative

Job Summary

A company is looking for a Customer Professional II.

Key Responsibilities

• Serve as the point of contact for customers regarding service issues and assist in troubleshooting
• Process routine service transactions and resolve account service casework in a timely manner
• Educate clients and advisors on services to facilitate efficient self-service

Required Qualifications

• Education: High school diploma or GED
• Experience: 0-1 year of relevant experience required
• Post-secondary education and relevant work experience may be interchanged to meet qualifications
• Access to high-speed internet for remote agents
• Previous customer service experience preferred