Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative to provide quality service in a high-volume call center environment.

Key Responsibilities

• Respond to telephonic, written, and electronic inquiries regarding benefits, eligibility, claim status, and other related topics
• Navigate multiple system applications to accurately address inquiries and document actions taken
• Complete a 4-6 week paid training program and work rotating shifts, including weekends

Required Qualifications

• High School diploma or GED equivalent
• Minimum 1 year of previous customer service experience
• Ability to work in a fast-paced, structured service-oriented environment
• Experience using MS Excel/Word and adapting to various system platforms
• Must have a private, dedicated workspace with reliable high-speed internet