Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative.

Key Responsibilities

• Provide quality service by responding to telephonic, written, and electronic inquiries from employees, providers, and clients in a high-volume call center
• Navigate multiple systems and document inquiries and actions taken accurately while adhering to company guidelines
• Complete a 4-6 week paid training program and work rotating shifts, including weekends

Required Qualifications

• High School diploma or GED equivalent
• Minimum 1 year of previous customer service experience
• Ability to work in a fast-paced, structured service-oriented environment
• Must possess strong reasoning and analytical skills to resolve customer issues quickly and accurately
• Ability to learn new systems and effectively use MS Excel/Word