Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative who will provide assistance to customers through phone interactions.

Key Responsibilities

• Answer 50-70 incoming phone calls daily and identify customer needs
• Research complex issues across multiple databases and resolve customer inquiries
• Schedule appointments for patients and maintain accurate records in computer systems

Required Qualifications

• High School Diploma/GED or equivalent experience
• Must be 18 years or older
• Familiarity with computers and ability to navigate complex systems
• 1+ years of experience in a medical environment using phones and computers
• Knowledge of medical terminology