Customer Service Representative

Job Summary

A company is looking for a Customer Issue/Service Representative.

Key Responsibilities

• Process IGO and NIGO cases accurately and in compliance with regulatory standards
• Analyze case complexity and route requests to appropriate resources as needed
• Handle sensitive communications and resolve inquiries from customers efficiently

Required Qualifications

• High school diploma required; college degree preferred
• One to three years of experience in customer service or financial services preferred
• Proficiency in office computer software, including email and spreadsheet programs