Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative to provide high-quality customer care and support.

Key Responsibilities

• Deliver exceptional customer experiences through professional and empathetic interactions
• Manage a high volume of inbound calls, de-escalating emotional situations and providing effective resolutions
• Accurately document customer interactions and assist with product identification and troubleshooting

Required Qualifications

• High School diploma or equivalent required
• 2 years experience in a contact center or fast-paced customer service environment required
• Proficient PC skills, including Microsoft Office suite
• Ability to thrive in a focused work environment with high observation demands
• Must meet internet speed requirements and pass background and drug tests