Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative to join their remote call center team.

Key Responsibilities:

• Respond to inbound calls from members regarding benefits, claims, billing, and coverage
• Provide accurate and timely information while maintaining a high level of customer satisfaction
• Document all interactions in internal systems and collaborate with internal departments to resolve member issues

Qualifications:

• High school diploma or equivalent; associate degree preferred
• 1+ year of customer service or call center experience
• Self-motivated with the ability to work independently in a remote setting
• Typing speed of at least 25-30 WPM
• Must have cable or fiber internet directly connected to the router