Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative to manage inquiries and provide support in a call center environment.

Key Responsibilities

• Handle and resolve customer questions and concerns, averaging 50-60 calls per day
• Provide detailed notes and follow-up information in the CRM during each call
• Research and respond to inquiries using internal systems and software programs

Required Qualifications

• At least 1 year of previous experience in a customer service role
• Previous call center and/or healthcare experience preferred
• Ability to type at least 40 words per minute (WPM)
• Proficiency using Microsoft Windows, Outlook, Word, and web-based applications
• High-speed home internet connection and a private workspace free from distractions