Customer Service Representative

Job Summary

A company is looking for a Customer Service Surge Representative - Work From Home.

Key Responsibilities

• Handle and resolve inquiries from custodial and non-custodial parents, legal representatives, and state officials regarding child support services
• Conduct case research, execute financial assessments, and assist with paternity and case initiation
• Document actions within the state's system and provide updates to customers on ongoing incidents

Required Qualifications, Training, and Education

• High school diploma or equivalent required
• Minimum of two years of experience in service delivery, customer service, or call center technology
• Proficiency in data entry and familiarity with Microsoft Word, Excel, and other Windows programs
• Must be fluent in English
• Must reside in San Antonio, TX for consideration