Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative to manage customer communications and inquiries while collaborating with various departments.

Key Responsibilities

• Process incoming orders and return requests accurately for U.S. and International customers
• Provide exceptional customer service by managing inquiries through multiple communication channels
• Collaborate with Sales and other departments to ensure timely order processing and case resolution

Required Qualifications

• High School diploma or GED required; Associate's Degree preferred with 2 years of customer service experience
• 1+ year of experience in answering inbound and executing outbound calls
• 1+ year of experience in comparative data review
• Proficiency in Microsoft Excel and familiarity with Salesforce and Oracle
• Ability to work in a fast-paced environment and adapt to changing processes