Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative to provide high-quality care to B2B customers.

Key Responsibilities

• Ensure timely and accurate order validation and management of customer inquiries
• Manage order modifications and assess customer-related issues to implement appropriate resolutions
• Collaborate effectively with cross-functional departments to enhance customer experience

Required Qualifications

• Associate's or Bachelor's degree is preferred
• Minimum of 1 year of customer service experience in a service industry
• Proficient in Excel, Word, and PowerPoint; prior SAP experience is preferred
• Ability to manage a high volume of work with accuracy
• Demonstrated ability to work independently and collaboratively in a team environment