Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative I.

Key Responsibilities

• Provide assistance and support for individuals self-directing Medicaid services and their caregivers
• Handle 40+ inbound and outbound calls, ensuring customer satisfaction and one-call resolution
• Maintain knowledge of company systems and sensitive information handling procedures

Required Qualifications

• High school graduate or equivalent
• One year of experience in customer support, preferably in a call center
• Working knowledge of modern office procedures and methods
• Intermediate skills with Microsoft Office, email, and internet
• Bilingual skills and experience with CRM or Medicaid are a plus