Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative I to provide support for individuals self-directing Medicaid services and their caregivers.

Key Responsibilities

• Handle 40+ inbound and outbound calls, providing timely and accurate information
• Assist individuals with program enrollment, paperwork, and understanding program requirements
• Ensure customer satisfaction through follow-up calls and professional handling of inquiries

Required Qualifications

• High school graduate or equivalent
• One year of customer support experience, preferably in a call center
• Working knowledge of modern office procedures and methods
• Intermediate skills with Microsoft Office and web-based documentation
• Bilingual skills and experience with CRM or Medicaid are a plus