Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative to assist healthcare providers and members with inquiries and issues.

Key Responsibilities

• Answer incoming calls from healthcare providers and members to identify their needs
• Resolve issues on the first call by navigating complex computer systems
• Document required information and meet performance goals in efficiency, call quality, and customer satisfaction

Required Qualifications

• High School Diploma / GED or equivalent work experience
• Must be 18 years of age or older
• 1+ years of experience in a related environment using phones and computers
• Familiarity with computer and Windows PC applications
• Ability to work full-time, Monday - Friday, with flexibility for occasional overtime