Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative.

Key Responsibilities:

• Communicate with partner labs to manage sample and document requests and coordinate shipping
• Collaborate cross-functionally to meet customer retention and turnaround time goals
• Build and maintain relationships with laboratory employees and internal stakeholders

Required Qualifications:

• 4-year college degree in Biological Sciences or similar, preferred
• Exceptional customer service and strong interpersonal skills
• Ability to communicate effectively with patients via phone and email
• Highly organized with the ability to complete tasks accurately
• Proven ability to learn new skills quickly and adapt to new processes