Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative to provide efficient service to customers and staff while adhering to established guidelines.

Key Responsibilities

• Answer and service calls professionally and efficiently
• Build rapport with customers and address their needs and concerns
• Provide accurate information to resolve issues and follow up as needed

Required Qualifications

• Bilingual in Spanish is preferred
• High school diploma or equivalent preferred with a minimum of two years in a high-volume customer service role
• Prior experience in consumer/mortgage lending or banking is strongly preferred
• Ability to work in an emotionally demanding role with professionalism
• Proficiency with data entry and Microsoft Office applications required