Customer Service Representative

Job Summary

A company is looking for a FEP Customer Service Representative who will provide essential customer support in a telecommuting role.

Key Responsibilities

• Provide inbound and outbound phone-based customer service, ensuring first call resolution
• Conduct research to resolve issues, document interactions, and escalate as necessary
• Handle sensitive information while adhering to Personal Protected Information (PPI) requirements

Required Qualifications, Training, and Education

• High School Diploma or GED (Required)
• Two years of customer service experience in related fields (Required)
• Demonstrated experience with Microsoft Office Suite or equivalent software
• Two years of college coursework or three years of work experience in customer service
• Experience in healthcare, insurance, benefits, or claims processing industries